Shipping Policy

Shipping Policy – Al-Hayah. A Name of Modesty.

Last Updated: February 7, 2025

At Al-Hayah. A Name of Modesty., we are committed to delivering your orders in a timely and secure manner. Please review our shipping policy to understand how we handle order processing, delivery times, and related concerns.

1. Order Processing

  • Orders are processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • You will receive an order confirmation email once your order is placed and a tracking number once it is shipped.

2. Shipping Methods & Delivery Time

We offer the following shipping options:

Domestic Shipping (Within India)

  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-4 business days (additional charges apply)
  • Delivery times may vary based on location, courier service, and unforeseen circumstances.

International Shipping

  • Currently, we do not offer international shipping. Stay tuned for updates as we expand our services.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on order weight and delivery location.
  • Free shipping may be available on select orders, based on promotional offers.

4. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email or WhatsApp.
  • You can track your order through our courier partner's website.

5. Delayed or Lost Shipments

  • If your order is delayed beyond the estimated time, please contact us at support@alhayah.co or WhatsApp +91 9749091098.
  • In rare cases of lost shipments, we will assist in resolving the issue with the courier service.

6. Incorrect Address & Undeliverable Packages

  • Ensure that you provide the correct shipping address at checkout. We are not responsible for delays or lost packages due to incorrect addresses.
  • If a package is returned due to an incorrect address, the customer must bear the reshipping cost.

7. Damaged Packages

  • If you receive a damaged package, please report it within 24 hours of delivery with photos. We will work to resolve the issue promptly.

8. Contact Us

For any shipping-related inquiries, feel free to contact us:

We appreciate your trust in Al-Hayah. A Name of Modesty. and strive to provide a smooth and reliable shipping experience.